F.A.Q.
How do I book?
Our website is set up like a shopping cart. You can set the date of your event on the bottom right hand corner (click on the shopping cart icon). This will allow you to see the availability on each item listed on our website. Then feel free to browse the different categories in our “Rental Shop”. You will be able to add and delete items to your shopping cart and see how your décor design will fit into your budget. Once you are set on your décor rentals you can place your order online (30% non-refundable payment required to confirm the booking) or email us with the list of items you are interested in.
I am still trying to narrow down the venue selection – any help with that?
No worries – our website is a great starting point for doing your research since it has the pricing for each item listed right on the site (no need to wait for someone to get back to you with prices). By determining what the venue provides and what your wishes are and what would be needed to pull off your vision at that venue, you will be able to determine which venue is a better choice for you, your vision and your budget.
Do your linens go all the way to the floor?
Our linens are 120” rounds – which reach the ground on a 60” table (most common size at different venues). If your venue has a larger than that table (72”), then the linen will fall short 6” off the ground (which is still great coverage in our opinion!).
How do I know which chair cover will fit the chairs at my venue?
Send us a picture if you have it. If you don’t – send us an email with the venue name and we will find out which chair covers will fit their chairs.
Can I see the items in person first?
Of course! We can set up a time to meet and view the items and colour samples in our in-home studio (St. Catharines). Send us an email with a list of the items that interest you so we can have them ready for you to view.
Do you have a minimum order?
Yes we do. Our minimum order is $350 before tax. Please keep in mind that this will ensure we can provide you with delivery, set up and tear down within the Niagara Region so you can have a stress-free wedding and enjoy every moment of your day.
Will you deliver, set up and tear down the items I rent from you?
We do provide free delivery (within the Niagara Region), set up and tear down of our items with a minimum order of $350 before tax. If your rentals are below this minimum amount or outside of the Niagara region, there would be a fee associated with this service. Otherwise, you are welcome to pick up the items in St. Catharines the day before your event and return the day after the events if you wanted to do-it-yourself.
Our backdrops, arbours and flower walls include delivery, set up and teardown within Niagara Region – no minimum order required for this service.
What kind of deposit and payment do you require to secure the date?
We do require a 30% nonrefundable initial payment upon booking. Payments can be made via credit card, e-transfer or cash. On our website, payments can be made via PayPal (and credit cards within PayPal).
What form of payment do you accept?
For your convenience, we accept credit card, e-transfer or cash. On our website, payments can be made via PayPal (and credit cards within PayPal) – so go ahead and collect those credit card cashbacks while paying for your wedding décor!
How soon should I book?
This is a hard question! The best answer we can give you is to book as soon as you are sure you would like to book with Boutique Linen Rentals (since that initial payment to book is non-refundable). Some of our items are one-of-a-kind in our inventory so to ensure availability, it is best to book it once you are set on it.
I have a rough idea of how many guests but I won’t know the exact number until closer to the wedding date…
We completely understand this! We recommend you book for the maximum number of guests you anticipate. Once you have your RSVPs back, you will know the exact number. This is why we don’t require the final number until 2 weeks prior to the wedding date and we will adjust the final invoice to reflect this final number – this should give you plenty of time to work out seating charts so you know how many centerpieces and tablecloths you will need, how many chair covers and so on. Our aim is to make the planning process as simple as possible for you.
I am looking for something specific but I don’t see it on your website…
Send us an email about it – we are frequently adding to our inventory and we might not have had a chance to update our website with the new additions so we have it already. If not, we can look at the possibility of outsourcing it for you or guiding you to another vendor we may know who has what you are looking for.
COVID-19 related questions:
How are you making the planning process easier for Covid couples?
We have implemented a few new features to ease the planning process
Virtual consultations: now that we are in the grey zone or with reduced hours of work is when you actually have time to start researching and planning for your wedding. Although most places are closed at the moment, we are meeting with our clients virtually so we can discuss the vision for the day and how Boutique Linen Rentals can help make it happen. Some things, like linen colours cannot be chosen via a virtual call as the computer monitors don’t give the colours justice. For these type of decisions, we are waiting until we can meet in person but we can definitely discuss other aspects of your wedding ‘til then. Virtual consulations may be booked here.
Decor packages geared towards micro weddings for 2021 dates: there is a lot to consider when planning a wedding - some items you may not have even thought of! These packages provide you with a no-brainer aspect to your decor as it includes all common pieces for a wedding ceremony or wedding decor. - this way you can focus on other aspects of the wedding planning process. Micro wedding decor packages can be found here
What practices have you put into place to reduce the risk of contracting Covid?
We are taking Covid -19 very seriously. We have implemented the following procedures to our daily operations:
Sanitization of our décor items before they leave our storage facilities.
Staff wear masks while carrying out set up and tear downs while inside an indoor location.
Our onsite staff members have hand sanitizing spray accessible to them so they may frequently clean their hands while handling the decor & linen items
All décor items are sanitized prior to being stored back in our storage facilities. Like usual, tablecloths are professionally laundered.
How are you handling postponments & cancellations due to Covid?
Although initial payments are non-refundable, we are working with couples to find an alternative 2021/22 date and transferring that amount to the future date. Unfortunately when the couple chooses to cancel altogether and not postpone, we are issuing a credit for that amount for one year to be used for another event’s decor (whether it be an anniversary, birthday or shower). The couple may choose to use it at a later date, transfer it to someone else or forgo it altogether.
Remember, LOVE IS NOT CANCELLED!