F.A.Q.

 

COVID-19 related questions:

How are you making the planning process easier for Covid couples?

We have implemented a few new features to ease the planning process

  • Virtual consultations: now that we are in the grey zone or with reduced hours of work is when you actually have time to start researching and planning for your wedding. Although most places are closed at the moment, we are meeting with our clients virtually so we can discuss the vision for the day and how Boutique Linen Rentals can help make it happen. Some things, like linen colours cannot be chosen via a virtual call as the computer monitors don’t give the colours justice. For these type of decisions, we are waiting until we can meet in person but we can definitely discuss other aspects of your wedding ‘til then. Virtual consulations may be booked here.

  • Decor packages geared towards micro weddings for 2021 dates: there is a lot to consider when planning a wedding - some items you may not have even thought of! These packages provide you with a no-brainer aspect to your decor as it includes all common pieces for a wedding ceremony or wedding decor. - this way you can focus on other aspects of the wedding planning process. Micro wedding decor packages can be found here

What practices have you put into place to reduce the risk of contracting Covid?

We are taking Covid -19 very seriously. We have implemented the following procedures to our daily operations:

  • Sanitization of our décor items before they leave our storage facilities.

  • Staff wear masks while carrying out set up and tear downs while inside an indoor location.

  • Our onsite staff members have hand sanitizing spray accessible to them so they may frequently clean their hands while handling the decor & linen items

  • All décor items are sanitized prior to being stored back in our storage facilities. Like usual, tablecloths are professionally laundered.

How are you handling postponments & cancellations due to Covid?

Although initial payments are non-refundable, we are working with couples to find an alternative 2021/22 date and transferring that amount to the future date. Unfortunately when the couple chooses to cancel altogether and not postpone, we are issuing a credit for that amount for one year to be used for another event’s decor (whether it be an anniversary, birthday or shower). The couple may choose to use it at a later date, transfer it to someone else or forgo it altogether.

Remember, LOVE IS NOT CANCELLED!